Privacy Policy

1. Who We Are

Axon Solutions Pty Ltd ("Axon", "we", "our", or "us") operates the website at axonsolutions.com.au. We build intelligent workplace technology — including hardware, software, and analytics platforms — for organisations across Australia and beyond. For any privacy-related enquiries, contact us at: support@axonsolutions.com.au

2. Information We Collect

3. How We Use Your Information

• To respond to your enquiries, demo requests, or support questions.
• To send you our newsletter (only when you have opted in and only while you remain subscribed).
• To understand how visitors use our website so we can improve content and user experience — only when you have accepted analytics cookies.
• To fulfil our legal and contractual obligations.

4. Cookies & Your Consent

We use a single first-party cookie to record your cookie-consent preference: • Cookie name: axon_cookie_consent • Purpose: Stores whether you accepted or declined analytics tracking. • Duration: 12 months. • Type: Strictly necessary (required to honour your choice). If you accept analytics cookies, we also store a short-lived session identifier to associate page-visit events. No personally identifiable information is embedded in analytics cookies. You can change your preference at any time by clearing this cookie in your browser settings, which will cause the consent banner to reappear on your next visit.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with: • Service providers who help us operate the website (e.g., hosting, database), bound by data-processing agreements and prohibited from using your data for their own purposes. • Calendly, when you use our meeting-booking feature (governed by Calendly's Privacy Policy). • Law-enforcement or regulatory authorities if required by applicable law.

6. Data Retention

• Contact & demo enquiries: retained for up to 3 years, then deleted.
• Newsletter subscriptions: retained until you unsubscribe.
• Anonymous page-visit logs: retained for up to 12 months for trend analysis, then deleted.
• Cookie preference record: expires after 12 months.

7. Your Rights

Under the Australian Privacy Act 1988 (Cth) and, where applicable, the EU/UK General Data Protection Regulation (GDPR), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention obligations).
• Withdraw consent for analytics cookies at any time (see Section 4).
• Unsubscribe from our newsletter at any time using the link in any email we send.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email us at: support@axonsolutions.com.au

8. Security

We take reasonable organisational and technical measures to protect your personal information from unauthorised access, disclosure, or loss. These include HTTPS encryption, access controls, and regular security reviews. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact: Axon Solutions Pty Ltd Email: support@axonsolutions.com.au Website: axonsolutions.com.au